MUMFORD CONNECT
Terms of Service
Last updated: September 2026
These Terms of Service apply to services provided by Mumford Connect Web Design (“Mumford Connect”, “we”, “us” or “our”). By purchasing, requesting or continuing to use our services, you agree to these terms together with any applicable proposal, quotation, invoice, service agreement or domain registration agreement.
Where a separate written proposal or agreement contains terms that differ from these Terms of Service, the terms of that proposal or agreement will apply to the extent of the difference.
Services
Mumford Connect provides services including website design and development, website hosting, domain name registration and management, website maintenance, search engine optimization, ecommerce development, custom web applications, technical support and related services.
The specific services, pricing, scope and deliverables for a project may be set out in a separate proposal, quotation, invoice or agreement.
Lawful Use
All services provided by Mumford Connect may only be used for lawful purposes.
Customers must comply with the laws of Canada and the Province of Nova Scotia, together with any other laws or regulations that apply to them or their activities.
Customers may not use our services to publish, distribute, store or facilitate illegal content or activity.
We reserve the right to refuse, suspend or terminate services where a website, account or activity is unlawful, abusive, harmful to our systems or network, or otherwise contrary to these Terms of Service.
Customer Responsibilities
Customers are responsible for:
- providing accurate and complete information reasonably required for us to provide the services;
- ensuring that content supplied to us may lawfully be published or used;
- maintaining appropriate licences or permissions for photographs, text, logos, software, fonts and other materials they provide;
- reviewing and approving website content and functionality;
- keeping account and contact information current;
- maintaining secure passwords and protecting account credentials; and
- notifying us promptly of suspected unauthorized access or other security concerns.
Unless otherwise agreed, the customer remains responsible for the accuracy and legality of the content published on their website.
Website Projects
The scope of a website design or development project will normally be defined in a quotation, proposal or other written agreement.
Work requested outside the agreed scope may be quoted separately or charged at the applicable hourly rate.
Project timelines may depend on the customer supplying content, approvals, access credentials and other required information. Delays in receiving these materials may result in corresponding changes to the project schedule.
Mumford Connect may use third-party software, services, plugins, APIs or platforms where appropriate. Such services may have their own licence terms, charges and conditions.
Fees and Payment
Fees are payable in accordance with the applicable proposal, quotation or invoice.
Where a deposit is required, work may not begin until the deposit has been received.
Mumford Connect may suspend work or services where invoices remain unpaid beyond their stated payment terms.
Third-party costs, licence fees, domain fees, premium software, advertising costs or other expenses are not included unless specifically stated.
Applicable taxes will be charged where required.
Website Hosting
Hosting customers must use their accounts responsibly and must not knowingly interfere with the operation, security or performance of our servers or other customers’ services.
Customers must not use hosting services for:
- illegal material or activities;
- malware, phishing or other malicious activity;
- unauthorized access to systems or accounts;
- distribution of unsolicited bulk email;
- infringement of copyright, trademarks or other intellectual property rights; or
- activities that materially compromise server or network stability.
We may take immediate action where necessary to protect our servers, customers, reputation, IP addresses or network infrastructure.
This may include temporarily disabling a website, account, email service, script, database or other component while an issue is investigated or corrected.
Backups
Where backups are included with a hosting or maintenance service, they are provided as a precaution and recovery aid.
Although reasonable measures are taken to maintain reliable backups, no backup system can be guaranteed to be complete or available in every circumstance.
Customers with critical data should maintain additional independent copies appropriate to their requirements.
Maintenance and Software Updates
Where a maintenance service is provided, it may include WordPress, plugin or theme updates, monitoring, backups or other services according to the applicable maintenance package.
Third-party software updates can occasionally introduce compatibility problems or unexpected changes. We will take reasonable precautions when applying updates but cannot guarantee that third-party software will remain compatible indefinitely.
Additional work required because of major software changes, abandoned third-party products or circumstances outside the agreed maintenance service may be quoted separately.
Domain Names
Where Mumford Connect registers, renews, transfers or manages a domain name on behalf of a customer, the customer remains responsible for providing accurate registrant information and keeping that information current.
Domain registrations are also subject to the terms and policies of the applicable registrar, registry and, where applicable, the Internet Corporation for Assigned Names and Numbers (ICANN).
Mumford Connect currently provides domain registration services through OpenSRS/Tucows.
Registration of a domain name does not guarantee any right to use that name and does not protect the registrant against claims involving trademarks, business names or other rights.
Customers are responsible for ensuring that their chosen domain name does not unlawfully infringe the rights of another party.
Domain Renewals and Expiry
Domain names are registered for specific periods and must be renewed to remain active.
We will make reasonable efforts to notify customers of upcoming domain renewals using the contact information we have on file. The customer remains responsible for keeping that information current and ensuring renewal fees are paid when required.
Failure to renew a domain name may result in expiry, interruption of websites or email, additional recovery fees, or eventual loss of the domain.
Some expired domains may be recoverable during a registry or registrar grace period, but recovery cannot be guaranteed.
Domain Registrant Information and Verification
Domain registrants may be required by the registrar, registry or ICANN to verify or update their contact information.
Customers are responsible for responding promptly to verification or other registrar communications. Failure to complete required verification may result in suspension of the domain name.
Domain Information
Customers registering or managing domain names through Mumford Connect should review the following information and agreements:
- ICANN’s Registrants Rights and Responsibilities
- ICANN’s Domain name disputes
- ICANN’s Registrant’s Benefits and Responsibilities
- ICANN’s site for registrant education
- Domain Registration Agreement – OpenSRS
By requesting domain registration or related domain services through Mumford Connect, the customer agrees to the applicable domain registration terms, registry requirements and ICANN policies.
Copyright and Intellectual Property
Use of our services to unlawfully infringe copyright, trademarks or other intellectual property rights is prohibited.
This includes unauthorized copying or distribution of photographs, music, written material, software or other protected works, and the sale or promotion of counterfeit goods.
If we receive a credible complaint regarding material hosted through our services, we may temporarily restrict access to the material while the matter is investigated.
Repeated or serious infringement may result in suspension or termination of service.
Copyright or trademark concerns may be sent to info@mumfordconnect.com.
Abuse and Misconduct
Customers are expected to communicate with our staff and use our services in a reasonable and respectful manner.
Prohibited conduct includes:
- harassment, bullying, threats or intimidation;
- discriminatory or hateful conduct directed at our staff or others;
- threats of violence or harm;
- deliberately abusive or threatening communications;
- attempts to gain unauthorized access to accounts or systems; and
- behaviour intended to disrupt the normal operation of our services.
Depending on the circumstances, Mumford Connect may issue a warning, restrict communication, suspend or terminate services, or report credible threats or unlawful activity to the appropriate authorities.
Spam and Unsolicited Communications
Mumford Connect has a zero-tolerance policy toward the use of our services for spam or unsolicited bulk communications.
Customers must not use our servers, email accounts or other services to send unsolicited bulk email or messages, or use purchased, harvested or improperly obtained mailing lists.
Websites promoted through abusive spam campaigns may also be refused or removed from our hosting services.
Any account whose activity results in our servers or IP addresses being blocklisted or otherwise adversely affects our network reputation may be immediately suspended while the issue is investigated.
The customer may be responsible for reasonable costs incurred as a direct result of resolving abuse, blocklisting or network-reputation problems caused by their activity.
Security
Customers must take reasonable steps to protect their websites and accounts.
Mumford Connect may temporarily restrict access, require password changes, disable vulnerable software or take other reasonable measures where we believe an account or website has been compromised or presents a security risk.
No Internet-connected service can be guaranteed to be completely secure.
Third-Party Services
Websites and services may rely on third parties including payment processors, email providers, domain registrars, analytics services, software vendors, content delivery networks and other external services.
Mumford Connect is not responsible for outages, policy changes, price changes, discontinuation or other actions of third-party providers that are outside our reasonable control.
Where practical, we will assist customers in resolving issues involving third-party services.
Suspension and Termination
Either party may terminate an ongoing service in accordance with any applicable agreement or service period.
Mumford Connect may immediately suspend or terminate a service where reasonably necessary because of:
- illegal activity;
- security threats;
- serious or repeated abuse;
- spam or network abuse;
- intellectual property infringement;
- material violation of these Terms of Service; or
- non-payment of amounts due.
Where circumstances reasonably permit, we will attempt to contact the customer before permanent termination.
Termination of hosting or maintenance does not automatically transfer, cancel or renew domain names or third-party services unless specifically agreed.
Limitation of Liability
Mumford Connect will take reasonable care in providing its services but cannot guarantee that websites, servers, email, domain services or third-party systems will operate without interruption or error.
To the extent permitted by applicable law, Mumford Connect will not be responsible for indirect, incidental or consequential losses arising from the use or inability to use our services, including loss of revenue, loss of business, loss of data or loss caused by third-party services.
Nothing in these Terms of Service excludes or limits any liability or right that cannot lawfully be excluded or limited.
Indemnification
The customer agrees to indemnify and hold harmless Mumford Connect from reasonable claims, losses or expenses arising from content, materials or activities supplied or undertaken by the customer that infringe another person’s rights or violate applicable law.
Changes to Services or Terms
We may update these Terms of Service periodically to reflect changes to our services, technology, legal requirements or third-party providers.
The current version will be published on the Mumford Connect website.
Material changes affecting an ongoing paid service will not override specific contractual commitments already made in a separate written agreement unless agreed by the parties or required by law.
Governing Law
These Terms of Service are governed by the laws of the Province of Nova Scotia and the applicable laws of Canada.
Any dispute relating to these terms or services provided by Mumford Connect will be subject to the courts of Nova Scotia, except where applicable law requires otherwise.
Contact
Questions about these Terms of Service may be directed to:
Mumford Connect Web Design
Nova Scotia, Canada
info@mumfordconnect.com